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About//Shipping//International Shipping Discounts & Policies

Hey there!

As some of you know, I've been making these hair pieces for about 16 years selling across multiple platforms. I now bring you my work all in one place here on my studio site with easier navigation and options for checkout

Mercari:
https://www.mercari.com/u/486187833/
Poshmark:
https://poshmark.com/closet/thejessie_marie

Each piece is hand colored by me in my studio. This gives a superior quality control as I personally color each strand to the best standard possible with my 16 years of experience creating and coloring hair pieces.

Please keep in mind most orders ship same or next day however during high volume times, it may take up to two weeks for your order to be processed before shipping.

Current Processing Times:

3-21 days For all clip ins.
Anything Longer than 18" may take up to 21 days

7-21 days For Most Custom Orders.
Anything Longer than 18" may take up to 21 days.

5 days - 21 Days for Tape ins

 


Returns

Due to hygienic reasons, only hair extensions that have not been opened or tampered with will be accepted for exchange.
I understand choosing colors through a screen may cause a lapse in judgment which is why I include a test strand for natural color & Natural color rooted tape ins, full sets, one piece/wire halo style hair extensions to judge color in person.
Single Clip highlight sets, 20 piece stick/i Tip, mini packs, bundles, do not include test strands.
I also accept returns/exchanges for items damaged/lost during transit or if incorrect items have been shipped.

Hair extensions are a hygienic product. I take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of everyone.

We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

**All Tools, Jewelry/Accessories, Wigs, Custom Orders and Ponytails are final sale products and will not be accepted for return or exchange**

**All Hair care products are final sale, no returns or exchanges.**

Refunds and Exchanges:
To be eligible for a refund or exchange, you must first email me within 14 days of the day of delivery provided by tracking. Any returns MUST be sent with tracking. Refund will not be granted without return being sent with tracking.

Also, specify on package “RETURN, NO DUTIES”. Your package will be returned to you ONLY if you are international.

In your email, include images of damaged/incorrect item and description of incident.  Upon receipt of your email, i will respond promptly to send your return label if applicable and/or details of claim for USPS.

A full refund, excluding the original shipping cost, will be issued to your original payment method after I have received, inspected and confirmed that the returned hair extensions were not opened or tampered with.

Cancellations:
I do my best to ship orders immediately, most instances I ship same or next day (Typically within 24 hours of order being placed). Therefore, you must cancel or edit your order as soon as possible. Otherwise, your order may have begun being processed/shipped.

If your order has already been shipped, you may not cancel or edit your order.

If you are eligible to cancel your order,  due to used materials, forced package stops and other costs, orders that are cancelled may be charged with a 30% fee that will be deducted from your refund.